Returns, Exchanges & Defects Policy
Returns & Exchanges Due to the nature of the products - specifically children's toys and squishies, which are designed to be squeezed and handled in unique ways will be all sales are final. We do not accept returns or exchanges once it has been played with. If the item has not been tampered with or opened and is in its original condition as shipped, we may be able to work out a viable option for both parties.
Defective or Damaged Items We strive to bring you the best quality products, but occasionally a defect slips through during manufacturing. This is especially true for blind boxes or mystery items, which we cannot open or inspect beforehand without ruining the element of surprise for you!
If you receive an item with a clear manufacturing defect, we are happy to make it right by offering a refund or a replacement item (subject to stock availability).
How to Report a Defect: To be eligible for a refund or replacement, you must notify us within 72 hours of receiving your package (time of received shipment will be based on the shipping carrier's notes).
Please email us with the following:
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A clear photo(s) showing the specific defect on the item.
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A clear photo of the original shipping package/box it arrived in.
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Your order number and full name.
Please note: Claims submitted after the 72-hour window or without the required photos will not be eligible for review. A real human will review your claim and respond within 1 business day (Monday - Friday 3pm PST Cut off time)